Terms of Service

1. Definitions

In these Terms:

• "Account" means the company account you register for the Service, through which you and your Authorised Users use it.
• "Authorised Users" means the people you invite to your Account, such as your employees and contractors, in the roles you give them.
• "Customer Data" (also "your data") means all information that you or your Authorised Users enter into, upload to or receive through the Service, including details of your properties, units, tenants, owners, vendors, leases, payments and files.
• "Personal Data" means any information relating to an identified or identifiable natural person, as defined by the Data Protection Laws.
• "Data Protection Laws" means the laws that apply to the processing of Personal Data under these Terms, including the Personal Data Protection Law of the Kingdom of Saudi Arabia and Egypt’s Personal Data Protection Law (Law No. 151 of 2020), with their implementing regulations.
• "Service" means the Aqaratty online property-management platform and website, including the AI Features, and any updates we make available.
• "AI Features" means the parts of the Service that use artificial intelligence, including the AI assistant and the AI agents, such as the valuation agent.
• "Anonymised Statistics" means the anonymised, aggregated market statistics described in section 6.3.
• "Plan" means the subscription package you choose, with the prices, limits and features shown on our Packages & Prices page.
• "Subscription Period" means each billing period for which fees for your Plan are paid or payable.

2. Acceptance of these Terms

2.1 By creating an Account, starting a free trial or using the Service, you agree to these Terms and acknowledge our Privacy Policy, which explains how we handle Personal Data. If you do not agree, do not use the Service.

2.2 If you accept these Terms on behalf of a company or other organisation, you confirm that you have the authority to bind it to these Terms, and "you" means that organisation.

2.3 These Terms apply from when you first accept them until your Account closes, as set out in section 16.

3. The Service

3.1 Aqaratty is an online platform for managing property: properties and units, tenants and leases, rent and deposits, maintenance, owners and their statements, and the AI assistant and agents that work on that information.

3.2 The AI Features include an AI assistant that answers questions and prepares drafts from your data, and AI agents that carry out tasks for your team. The valuation agent estimates the market value and rent of your units from your data and public market information. Section 8 explains the limits of the AI Features.

3.3 We may improve, change or retire features over time. If we remove a feature you rely on, we will tell you in advance where we reasonably can.

3.4 Support is available through the Help page and by email.

4. Accounts and Users

4.1 You must give accurate and complete registration details and keep them up to date.

4.2 You may invite Authorised Users to your Account and choose their roles. You are responsible for everyone you invite, for the roles and access you give them, and for their use of the Service.

4.3 You and your Authorised Users must keep passwords and other sign-in details secure and confidential.

4.4 Tell us straight away if you think someone has used your Account without permission or that its security has been compromised.

4.5 You must be legally able to enter into a binding contract to use the Service.

5. Subscriptions, Fees and Payment

5.1 Free trial. New accounts start with a free 14-day trial of the Plan shown at registration. No payment is taken during the trial.

5.2 Plans. After the trial, continued use requires a paid Plan. The prices, limits and features of each Plan are those shown on our Packages & Prices page when you subscribe.

5.3 Billing. Fees are billed in advance for each Subscription Period and are paid through our payment provider.

5.4 Taxes. Prices are exclusive of taxes, such as value added tax (VAT), unless stated otherwise. You are responsible for any taxes that apply to your subscription, which we will add to your invoice where the law requires.

5.5 Refunds. Fees are non-refundable, including for a Subscription Period already started, except where the law requires otherwise or these Terms say otherwise.

5.6 Non-payment. If a payment fails, we may limit your Account to read-only access until it is paid. Before we do, we will email your Account’s admins, where we reasonably can.

5.7 Price changes. We may change prices for future Subscription Periods with at least 30 days’ notice, which we send by email to your Account’s admins. A new price applies from your first Subscription Period that starts after the notice period ends.

6. Customer Data

6.1 Ownership. You own your Customer Data. We acquire no rights in it except those you grant in these Terms.

6.2 Our permission to process it. You give us permission to store and process your Customer Data to provide, secure and support the Service for you, as described in these Terms and our Privacy Policy.

6.3 Anonymised market statistics. You also permit us to create anonymised, aggregated statistics from figures about your properties and leases, such as rent or sale price per square metre for an area and unit type in a period, and to use them within Aqaratty, including market figures we show to other customers. These statistics never use any information about your tenants, owners or other people: no names, contact details, identity documents or exact addresses. They are combined across several customers in a way designed so that they cannot identify you or any individual property. We do not sell, license or publish them outside Aqaratty. This use is part of the Service and applies to every Account. Statistics already created, and the records kept without any link to a person after your Account closes (section 16.4), may continue to be used.

6.4 Export. You can export individual lists yourself from the Import & Export Center. While your Account is active, you can also ask for an export of all your Customer Data by email to our support address, and we will provide it within 30 days. After your Account closes, section 16.4 applies.

6.5 Your responsibilities. You are responsible for your Customer Data and for having the right to enter Personal Data about your tenants, owners, vendors and staff, including a lawful basis for collecting it, and for telling them how it is used where the law requires it.

7. Data Protection and Processing

7.1 Roles. For Personal Data in your Customer Data, you are the controller and Aqaratty is the processor. We process that Personal Data only on your instructions, which are given by these Terms and by your use of the Service, and in line with the Data Protection Laws, including the Personal Data Protection Law of the Kingdom of Saudi Arabia and Egypt’s Law No. 151 of 2020. If we believe an instruction breaks the Data Protection Laws, we will tell you.

7.2 Sub-processors. You authorise us to use the sub-processors listed in our Privacy Policy to provide the Service. Each is bound by its terms of service and data-processing terms to protect Personal Data, and we remain responsible for them. We will update that list when we add or replace a sub-processor.

7.3 Location. Customer Data is stored in a data centre in Frankfurt, Germany, in the European Union. Our Privacy Policy explains international transfers and the safeguards we rely on.

7.4 Confidentiality of our staff. Our staff and contractors who can access Personal Data are bound by confidentiality obligations and access it only as needed to provide and support the Service.

7.5 Security. We maintain appropriate technical and organisational measures to protect Customer Data, including encryption in transit and at rest, separation of each company’s data from every other company’s, and role-based access for your team.

7.6 Breach notification. If we become aware of a security breach that affects your Customer Data, we will notify you without undue delay, give you the information you reasonably need to meet your own obligations, and notify the authorities as the law requires.

7.7 Requests from individuals. If a tenant, owner or other person contacts us about Personal Data in your Customer Data, we will refer them to you, and we will help you respond to requests to exercise their rights.

7.8 End of processing. For 30 days after your Account closes, an account admin can export your Customer Data or undo the closure. After that, we delete the personal information in it, and property, unit, lease, rent, payment, expense, maintenance and valuation records are kept without any link to a person, to improve the service and its market research, as section 16.4 describes. We also keep the subscription records the law requires us to keep.

8. AI Features

8.1 The AI Features use artificial intelligence. Their answers, drafts and valuations can be wrong or incomplete. They help your team; they do not replace your judgement or professional advice.

8.2 You are responsible for reviewing outputs before you rely on them, especially valuations and anything sent to tenants or owners.

8.3 Valuations are estimates, not formal or professional appraisals.

8.4 To produce an output, we send the information needed for the request to our AI provider. We do not use your Customer Data to train AI models, and under its commercial terms our AI provider does not use it to train its models.

9. Messaging and Third-Party Services

9.1 When the Service sends WhatsApp messages or emails for you, it sends them in your company’s name. You are responsible for having your tenants’ consent to be contacted where the law requires it, for the content of messages you approve, and for following the rules of the messaging channel, such as using message templates that WhatsApp has approved where it requires them.

9.2 The Service works with third-party services, such as Meta’s WhatsApp Business platform and our payment provider. Those services have their own terms and privacy policies, which apply to your use of them. We are not responsible for third-party services or for interruptions they cause that are outside our control.

10. Acceptable Use

You must not, and must ensure that your Authorised Users do not:

• use the Service for anything unlawful, fraudulent or harmful, or to store or send unlawful, infringing or abusive content;
• send spam or unsolicited messages to tenants or anyone else through the Service’s WhatsApp or email features;
• try to access data or accounts that are not yours, or to break, overload or work around the security of the Service;
• probe, scan or test the vulnerability of the Service, or carry out any security testing, without our prior written permission;
• circumvent the limits of your Plan or any other usage limits of the Service;
• upload viruses or other malicious code;
• copy, resell or sublicense the Service, or make it available to anyone other than your Authorised Users;
• decompile, disassemble or reverse-engineer the Service, except where the law allows it;
• use the Service to build a competing product.

11. Intellectual Property

11.1 Aqaratty and its licensors own the Service, including its software, design, content and trademarks, and all intellectual property rights in them. These Terms do not transfer any of those rights to you.

11.2 Subject to these Terms and to payment of the fees, we grant you a limited, non-exclusive, non-transferable and non-sublicensable right, during your trial or Subscription Period, for you and your Authorised Users to use the Service for your internal business purposes.

11.3 You keep all rights in your Customer Data (section 6). Outputs that the AI Features produce for you from your Customer Data, such as drafts and reports, are yours to use.

11.4 If you send us suggestions or feedback about the Service, we may use them freely and without any obligation to you.

12. Confidentiality

12.1 Each party may receive non-public information from the other that is marked as confidential or that a reasonable person would understand to be confidential ("Confidential Information"). Your Customer Data is your Confidential Information.

12.2 The receiving party will use the other party’s Confidential Information only to perform under these Terms or as these Terms otherwise permit (including section 6.3), will protect it with at least reasonable care, and will disclose it only to its employees, contractors and service providers who need it for that purpose and are bound by confidentiality obligations.

12.3 This section does not apply to information that is or becomes public without a breach of these Terms, was lawfully known to the receiving party before it was disclosed, is lawfully received from a third party without a duty of confidence, or is developed independently. A party may disclose Confidential Information where the law, a court or a competent authority requires it, after notifying the other party where it lawfully can.

13. Warranties and Disclaimers

13.1 We use reasonable efforts to keep the Service available and secure. Planned maintenance will be announced in advance where possible.

13.2 Except as expressly stated in these Terms, and to the extent the law allows, the Service is provided "as is" and "as available". We do not promise that it will be uninterrupted or error-free, or that outputs of the AI Features will be accurate or complete, and we disclaim all implied warranties, such as of merchantability, fitness for a particular purpose and non-infringement.

14. Indemnification

14.1 By you. You will defend and indemnify Aqaratty against claims by third parties, and the resulting losses, damages and reasonable costs, arising from your Customer Data, the messages sent in your name through the Service, misuse of the Service by you or your Authorised Users, your breach of these Terms, or your breach of the law, including the Data Protection Laws.

14.2 By Aqaratty. We will defend you against any third-party claim that the Service, as we provide it, infringes that third party’s intellectual property rights, and pay the damages and costs finally awarded against you or agreed in a settlement we approve. This does not apply to claims arising from your Customer Data, from combining the Service with anything we did not provide, or from use that breaches these Terms. If such a claim is made or likely, we may get the right for you to keep using the Service, change it so that it no longer infringes, or, if neither is reasonably possible, end your subscription and refund the fees you prepaid for the unused part of the Subscription Period.

14.3 Procedure. The party seeking protection must notify the other party promptly, give it control of the defence and settlement of the claim, and give reasonable help at the other party’s expense.

15. Limitation of Liability

15.1 To the extent the law allows, Aqaratty is not liable for indirect or consequential losses, such as lost profits or lost rent.

15.2 To the extent the law allows, our total liability for any claim arising out of or relating to these Terms or the Service is limited to the fees you paid us in the 12 months before the claim.

15.3 Nothing in these Terms limits liability that cannot be limited by law.

16. Term, Suspension and Termination

16.1 Cancellation by you. You can cancel at any time by emailing our support address. Your Plan stays active until the end of the Subscription Period already paid.

16.2 Suspension and closure by us. We may suspend or close an Account that breaks these Terms, or limit it for non-payment under section 5.6, after warning you where we reasonably can.

16.3 When your Account closes, your right to use the Service ends, and any fees already due remain payable.

16.4 Your data after closure. For 30 days after your Account closes, any account admin can export your Customer Data or undo the closure. After that, we delete the personal information in it for good: logins, names, phone numbers, email addresses, ID numbers and ID photos, IBANs, exact addresses, notes and other free text, the text of messages and assistant chats, and every file except photos, in common image formats, of properties, units, maintenance work, assets, inventory items, damage deductions and service visits. The rest stays: property, unit, lease, rent, payment, expense, maintenance and valuation records are kept without any link to a person, to improve the service and its market research. The company name is replaced with a neutral name, property and unit names with neutral numbered labels, addresses with the district and city, and map pins with an area of about one kilometre; receipt numbers are renumbered; kept photos are stored under a neutral name without their embedded details; and dates on leases, rent, payments, deposits, bookings, renewals, collection, marketing, owner payouts, rent and valuation history and the activity log are kept to the month only. We also keep the subscription and billing records the law requires us to keep. Anonymised Statistics already created may continue to be used, as section 6.3 explains.

16.5 Survival. Sections 6.3, 11, 12, 14, 15, 16.4, 18, 20 and 21, and any other provision that by its nature should continue, survive the end of these Terms.

17. Force Majeure

Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, war, terrorism, civil unrest, epidemics, government action, labour disputes, or failures of power, the internet or third-party hosting providers. This does not excuse your obligation to pay fees that are due.

18. Governing Law and Disputes

18.1 Amicable resolution. If a dispute arises out of or relating to these Terms, the parties will first try in good faith to resolve it through discussion. Either party may start this by giving the other written notice of the dispute.

18.2 If the dispute is not resolved within 30 days of that notice, either party may take it to the courts named in section 18.3. Nothing in this section prevents a party from seeking urgent interim relief from a competent court at any time.

18.3 Governing law and courts. If your company is based in Egypt, these Terms are governed by the laws of the Arab Republic of Egypt and its courts have jurisdiction. Otherwise, they are governed by the laws of the Kingdom of Saudi Arabia and its courts have jurisdiction.

19. Changes to these Terms

19.1 We may update these Terms. We will post the updated Terms on this page and change the "Last updated" date.

19.2 We will tell account admins by email about material changes at least 30 days before they take effect.

19.3 Continuing to use the Service after changes take effect means you accept the updated Terms. If you do not agree, you may cancel before they take effect.

20. General

20.1 Entire agreement. These Terms, together with our Privacy Policy and the details of your Plan shown when you subscribe, are the entire agreement between you and Aqaratty about the Service, and replace any earlier agreement or understanding about it.

20.2 Severability. If any part of these Terms is found invalid or unenforceable, the rest remains in effect, and the invalid part will be applied as closely to its intent as the law allows.

20.3 No waiver. A failure or delay in enforcing any part of these Terms is not a waiver of it.

20.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign them to a successor in a merger, acquisition or sale of all or substantially all of our business, after notifying you.

20.5 Notices. We send notices by email to your Account’s admins. You can send notices to us by email at our support address, shown on this page and on the Help page.

20.6 Relationship of the parties. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between them.

21. Language

These Terms are available in Arabic and English. If the two versions differ, the Arabic version prevails.

22. Contact

These Terms are provided by Aqaratty Inc. For any question about them, contact us by email at our support address, shown below, or through the Help page.